Тitle, name and surname: Vesna Milovanović, PhD
Role: Associate Professor
Research field: Business Economics
Office number: 30
Е-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Time of consultations: Monday: 12-14h
Curriculum vitae: CV-српски; CV-english
Biography
Date and place of birth
18.01.1984. Kragujevac
Undergraduate studies
Faculty of Economics and International Relations, Cracow University of Economics, diploma in 2006.
Master studies
Faculty of Economics and International Relations, Cracow University of Economics, diploma in 2008.
PhD studies
Faculty of Economics, University of Kragujevac, diploma in 2018.
Professional experience
Capgemini - Consulting. Technology. Outsourcing, 2007 – 2009.
Faculty of Management and Social Communication, Andrzej Frycz Modrzewski Cracow University, 2009.
Variant S.A. 2006 – 2009.
Variant & Frog d.o.o. 2009 – 2011.
Faculty of Hotel Management and Tourism in Vrnjačka Banja, University of Kragujevac,2011 –
Faculty of Economics, University of Kragujevac, 2016-2019.
Status of Teaching Assistant obtained in 2011.
Status of Assistant Professor obtained in 2018.
Status of Associate Professor obtained in 2023.
Teaching
- Hotel Management
- Quality Management
- Hotel Performance Management
- Methodologies of Scientific Research
- Corporate Social Responsibility in Tourism
Research interests
- Quality management, performance management, supply chain management and corporate social responsibility
References
- Milovanović, V. (2014). Total quality management as a profitability factor in the hotel industry. Industrija, 42(3), 115-127. DOI: 10.5937/industrija42-5905.
download link - Milovanović, V., & Janošević, S. (2019). Total quality management in the function of value creation: View from the strategic management perspective. Ekonomika preduzeća, 68(3–4), 319–333. DOI: 10.5937/ekopre1906319m.
download link - Milovanović, V., Janošević, S. & Paunović, M. (2021). Quality management and business performance of Serbian companies. Ekonomika preduzeća, 69(5-6), 345-356. DOI: 10.5937/ekopre2106345m.
download link - Milovanović, V., Paunović, M. & Avramovski, S. (2021). The impact of COVID-19 on the hotel supply chain management. Hotel and Tourism Management, 9(2), 63-78. DOI: 10.5937/menhottur2102063m.
download link - Milovanović, V. (2021). The COVID-19 pandemic effects on the hotel industry. In D. Cvijanović et al. (Eds), Thematic proceedings of the VI International Scientific Conference Tourism Challenges Amid COVID-19, University of Kragujevac – Faculty of Hotel Management and Tourism in Vrnjačka Banja, 570–587. DOI: 10.52370/TISC21570VM.
download link - Milovanović, V. (2022). Improving hotel performance in the "new normal" business context. In D. Cvijanović et al. (Eds), Thematic proceedings of the VII International Scientific Conference The future of tourism, University of Kragujevac – Faculty of Hotel Management and Tourism in Vrnjačka Banja, 598–613. DOI: 10.52370/TISC22598VM.
download link - Milovanović, V., Chong Ka Leong, D., & Paunović, M. (2022). Benefits from adopting technologies for the hotel’s supply chain management, Hotel and Tourism Management, 10(2), 91-103. DOI: 10.5937/menhottur2202091M.
download link - Milovanović, V. (2022). Menadžment ukupnog kvaliteta i poslovne performanse, Fakultet za hotelijerstvo i turizam u Vrnjačkoj Banji, Vrnjačka Banja. ISBN 978-86-89949-67-4.
- Milovanović, V., Paunović, M., Casadesús, M. (2023). Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance. Quality Innovation Prosperity, 27(1), 79-102. DOI: 10.12776/QIP.V27I1.1808.
download link - Milovanović, V. (2023). Hotel management in the XXI century: Opportunities, threats and implications. In: L.Chivu, I. De Los Ríos Carmenado and J.V. Andrei (Eds): Crisis after the Crisis: Economic Development in the New Normal: 2021 International Conference of Economic Scientific Research - Theoretical, Empirical and Practical Approaches (ESPERA). Springer International Publishing, Series: Springer Proceedings in Business and Economics.
Project involvement
- ТEMPUS project: “Modernization and Harmonization of Tourism Study Programmes in Serbia – MHTSPS" (544543-TEMPUS-1-2013-1-RS-TEMPUS-JPCR) – project member.
- Revision of Strategy of agriculture and rural development of Lajkovac Municipality – project member.
- Strategy of turism development of Rača Municipality for the period 2014-2019 – project member.
Organization membership